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FAQ

Questions about After-sale Services

Q. How do I take care of my Vivienne Diamant jewellery?
Like all jewellery with precious stones, a Vivienne Diamant creation made from 18k gold, diamonds, or akoya pearls is delicate and must be handled with care.
To avoid early damage, you should avoid: sudden movements and stretches when wearing your jewellery; impacts and scratches when not wearing your jewellery; contacts with detergents or other chemicals, and so on.
To extend jewellery life, you should try to: store your jewellery in its box when not wearing it; use dish soap and a soft toothbrush under hot water when cleaning your jewellery.
For more information, please refer to our Maintenance & Repair guide.

Q. Where can I take my jewellery for servicing?
If you want to get your Vivienne Diamant jewellery serviced, please contact our customer services team (Email: cs@vivienne-diamant.com). We will assign a jewellery advisor to help you.

Q. What if my Vivienne Diamant jewellery have a problem (e.g. broken chain, loose diamond, etc.) and I want to fix it?
Please write to the following address: cs@vivienne-diamant.com. Our advisers will arrange an examination of your jewellery and provide the appropriate service soon.