Privacy Policy

In this Privacy Policy, we use the term Vivienne Diamant, (and "we", "us" and "our") to refer to Vivienne Diamant Ltd.

Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our website and social media platforms.

Information you provide to us

We collect the information from you as detailed below:

* To access certain areas of our website, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name, address, e-mail address, and mobile number). By entering your details in the fields requested, you enable Vivienne Diamant to provide you with the services you select;
* When you purchase products online, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Vivienne Diamant website or contact the Vivienne Diamant advisors by telephone. Please note that phone calls will on occasion be recorded for security, training and development purposes;
* If you choose to interact with Vivienne Diamant via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
* We also collect certain information automatically about visitors to our website, described in the section headed "Cookies and other information that we automatically collect", below; and
* We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.

How we use information

We will use the information we collect from you to:

* Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;
* Manage our accounts and records;
* Deal with your enquiries and requests;
* Send service related communications, including announcements and administrative messages such as order confirmation;
* Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
* Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
* Conduct market research so that we can continuously improve the services we provide to our customers;
* Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our website and services secure; and
* Understand how our website is used so that we can continuously improve our website and services and other offerings.

Cookies

Like most websites, Vivienne Diamant logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our visitors access our website. You can find out more about how we use cookies and related technologies below.

What is a cookie?

Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make websites work, or to work more efficiently, as well as to provide information to the owners of the websites.

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our website is used. Cookies will tell us, for example, whether you have visited our website before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

About Advertising

The website use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our website, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the website and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the websites and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.

Third party tracking technologies are not controlled by us, even if they are associated with our website or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect. The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.

You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioural ads. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

Protecting your information

We want you to feel confident about using our website, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to enter an one-time password (OTP) in order to access certain parts of our website, you are responsible for keeping that password confidential. Each OTP will expire in 5 minutes. You should not share the OTP with anyone else and shall only send the OTP to your personal and private email inbox.

Contact us

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further e-mail marketing communications.

If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at: cs@vivienne-diamant.com